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Question No. 1
Which failure scenario in the Cisco Unified Contact Center Enterprise solution stops all processing and routing of contact center calls?
A. ICM Call Router Side A fails at the same time that ICM Logger Side A fails.
B. ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
C. ICM Call Router Side B fails at the same time that ICM Logger Side A fails.
D. ICM Call Router Side B fails at the same time that ICM Logger Side B fails.
E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
F. ICM Logger Side A fails at the same time that ICM Logger Side B fails.
Question No. 2
Which two functional limitations are Whisper Announcements subject to? (Choose two.)
A. Announcements do not play when the router selects the agent through a label node.
B. Whisper Announcements are not supported in a Mobile Agent deployment
C. While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance.
D. Whisper Announcements do not support Silent Monitoring.
E. CVP Transfers do not support Whisper Announcements.
A, C Answer:
Question No. 3
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?
A. Boolean or proficiency
B. string or integer
C. Boolean or integer
D. proficiency or array
Question No. 4
Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)
A. An additional voice gateway is required for Silent Monitoring.
B. They extend and connect.
C. They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.
D. They are limited only to PSTN phones and mobile phone; IP phones are not supported.
A, C Answer:
Question No. 5
Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)
A. Cisco Unified CCE supports only one agent ACD line on the IP phone.
B. The ACD line on the IP phone may have voicemail or call forwarding defined.
C. In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
D. The agent state changes based on the activity of the ACD line.
E. If the agent picks up the phone to place a call, the agent is put into ready mode.
A, D Answer:
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